Topics
Artificial Intelligence
AI applied to operations, software engineering and business, with feet on the ground.
AI in the Service Desk: shorter queues, more resolution
Automatic triage, a living knowledge base and assistants for analysts. Where AI really improves IT support.
Read articleAI in the software factory: what changes (and what doesn’t) in delivery
AI speeds up code, tests and documentation. But architecture, review and accountability remain human.
Read articleThe role of AI in the next decade of IT operations
Alert correlation, failure prediction and automation: where to start safely.
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